${mail_script:include_approval_actionable} not appearing on my emails

Peter Williams · ‎10-06-2023

Good Morning everyone,

i have recently downloaded the Plugin for Outlook actionable messages so that users can approve or reject request stright from their emails.

However, when i following the docs from SNOW and add in the ${mail_script:include_approval_actionable}

nothing appears on the email that is getting generated from the RITM request.

How can i get this to work?

Saurav11 · ‎10-06-2023

Yes this needs to be there in the emails logs only then it will be available in the mails being sent. if possible can you show me how it looks like currently?

Peter Williams · ‎10-06-2023

here is the body of it. its not there:

<html><head></head><body> 
 <h2 style="text-align: center; margin: 12pt 0in 3pt; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;" align="center">Remboursement de dépenses Expense Reimbursement</h2><div align="center"><table class="MsoNormalTable" style="width: 75.0%;" border="0" cellpadding="0"><tbody><tr><td style="border: none; border-bottom: solid #6F263D 1.5pt; padding: 7.5pt .75pt .75pt .75pt;" valign="bottom"><h3 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; font-weight: normal;">Informations générales / General Information</h3></td></tr></tbody></table></div> <div align="center"><table class="MsoNormalTable" style="width: 75.0%;" border="0" cellpadding="0"><tbody><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">Numéro de demande: <a href="sc_req_item.do?sys_id=abf0aad48335f1106bce73a6feaad365&sysparm_stack=sc_req_item_list.do?sysparm_query=active=true">RITM0015004</a></td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">Date:</td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">Preparé par / Prepared By:</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">2023-10-06</td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">Peter Williams</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">Payer à l′ordre de / Pay to the order of:</td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">Approbateur / Approver:</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">Peter Williams</td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">Peter Williams</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;">N° CMS / CMS N°:</td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">Currency:</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;"></td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2">$ CAN</td></tr><tr><td style="width: 52.24%; padding: .75pt .75pt .75pt .75pt;"> </td><td style="width: 46.48%; padding: .75pt .75pt .75pt .75pt;" colspan="2"> </td></tr><tr><td style="width: 100%; border: none; border-bottom: solid #6F263D 1.5pt; padding: 7.5pt .75pt .75pt .75pt;" colspan="2" valign="bottom"><h3 style="margin: 12pt 0in 3pt; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; font-weight: normal;">Synthèse / Summary</h3></td><td style="border: none; padding: 0in 0in 0in 0in;"> </td></tr><tr><td style="border: none;"> </td><td style="border: none;"> </td><td style="border: none;"> </td></tr></tbody></table></div> <div align="center"><table class="MsoNormalTable" style="width: 76.6%;" border="0" cellpadding="0"><tbody><tr><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 85.7636%;">Facturation au bureau / Billing to Office</td><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 14.1993%;" colspan="2"></td></tr><tr><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 85.7636%;">Facturation au client / Billing to client</td><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 14.1993%;" colspan="2"></td></tr><tr><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 85.7636%;">Développement des affaires / Business Promotion</td><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 14.1993%;" colspan="2"></td></tr><tr><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 85.7636%;">Total:</td><td style="border: 1pt solid windowtext; padding: 0.75pt; width: 14.1993%;" colspan="2"></td></tr><tr style="height: 30.9pt;"><td style="width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid #6f263d; padding: 0.75pt;" colspan="2" valign="bottom">Détails de la requête / Request Details</td></tr><tr><td style="border: none; width: 85.7636%;"> </td><td style="border: none; width: 10.2151%;"> </td><td style="border: none; width: 3.98414%;"> </td></tr></tbody></table></div> <div align="center"><table class="MsoNormalTable" style="width: 75.0%;" border="0" cellpadding="0"><tbody><tr><td style="border: solid windowtext 1.0pt; padding: .75pt .75pt .75pt .75pt;"><h4 style="margin: 0pt 0in 0in; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; font-style: italic;">Facturation au bureau / Billing to Office</h4></td></tr><tr><td style="padding: .75pt .75pt .75pt .75pt;">Description</td></tr><tr><td style="padding: .75pt .75pt .75pt .75pt;"> </td></tr></tbody></table></div> <div align="center"><table class="MsoNormalTable" style="width: 75.0%;" border="0" cellpadding="0"><tbody><tr><td style="width: 20.0%; padding: .75pt .75pt .75pt .75pt;">Date</td><td style="width: 22.0%; padding: .75pt .75pt .75pt .75pt;">Type</td><td style="width: 25.0%; padding: .75pt .75pt .75pt .75pt;">Montant / Amount</td><td style="width: 7.0%; padding: .75pt .75pt .75pt .75pt;"></td><td style="width: 30.0%; padding: .75pt .75pt .75pt .75pt;">Détails / Details</td></tr><tr><td style="width: 20.0%; padding: .75pt .75pt .75pt .75pt;">2023-10-06 </td><td style="width: 22.0%; padding: .75pt .75pt .75pt .75pt;">Repas / Meal </td><td style="width: 25.0%; padding: .75pt .75pt .75pt .75pt;text-align: right;">12 $  </td><td style="width: 7.0%; padding: .75pt .75pt .75pt .75pt;"></td><td style="width: 30.0%; padding: .75pt .75pt .75pt .75pt;">undefined </td></tr></tbody></table></div> 
                     <a href="mailto:stikemanprod@service-now.com?subject=Re:RITM0015004 approve&body=I approve this request.Ref:MSG0001908_gTZbaKhAdk7A2qXjqZ1l"><img src="https://stikemanprod.service-now.com/Approve2.png"></a>               <a href="mailto:stikemanprod@service-now.com?subject=Re:RITM0015004 reject&body=I reject this request.Ref:MSG0001908_gTZbaKhAdk7A2qXjqZ1l"><img src="https://stikemanprod.service-now.com/Reject2.png"></a>
 
 
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Vishal Birajdar · ‎10-06-2023

Hi @Peter Williams

Can you share some screenshot please...??

Can you check if there are any approval records on RITM..??

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Peter Williams · ‎10-06-2023

Yes there are approval records on the RITM that i had created for this

here is the email, the Approve and Reject items you see are the MailTo links i created.

the Outlook Actionable Message should be appearing below it.