Mail Script to service portal with showing ticket number

[Bird1]

Hello,

I need help.  I am working on mail script to send notification email to end user to route to the ticket on service portal (not Platform UI).  I used below script, it works well to go to the ticket on service portal but the hyperlink name now is 'Link' , anyone has the idea how to get the ticket number on the hyperlink instead of 'Link' (ie. RITM00012334 as hyperlink)

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';

template.print(url);

})(current, template, email, email_action, event);

[Mohith Devatte]

@Bird1 Try to use this script and let me know 

use current.number instead of Link text like below  

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">current.number</a>';

template.print(url);

})(current, template, email, email_action, event);

Hope this helps 

Mark the answer correct if this helps you

Thanks

[Bird1]

Thanks, but it returns with the wording 'current.number' as hyperlink instead of actual ticket number.

[Mohith Devatte · Accepted solution]

@Bird1 my bad did not give the correct script try this 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">'+current.number+'</a>';

template.print(url);

})(current, template, email, email_action, event);

Can you please try the above script ?

[Bird1]

Thanks a lot., it's workable.