${mailto:mailto.rejection} is not working, its going on a blank page

learnerJohns
Tera Contributor

hi 

 

${mailto:mailto.rejection} is not working, its going on a blank page.

Can someone please help here.

 

Regards,

Bright 

7 REPLIES 7

Sheldon  Swift
ServiceNow Employee
ServiceNow Employee

Hi @learnerJohns - Presumably, you are putting ${mailto:mailto.rejection} in the Message HTML somewhere? It will be helpful if you can provide some more context.

Thank you replying @Sheldon  Swift 

 

this line is written in Message HTML block :-

${mailto:mailto.approval}
${mailto:mailto.rejection}

 

i've added a screen shot as well below, Can you please check and help here.

image.png

hi,

its written in notification Message HTML block, i have attached screen shot as well

${mailto:mailto.approval}
${mailto:mailto.rejection}

 

Hi @Sheldon  Swift 

Yes, its written in notification Message HTML.

When ever we click on this notification link then it goes on a browsers blank page and not on the outlook email.

what will be the issue here