Maintaining Favorites Question

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mah1
Kilo Sage

‎03-14-2024 07:34 AM

Vancouver Patch 5

 

We added an application menu named Work Queues. This menu lists each assignment group. Clicking on an assignment group displays a list of open tasks for that assignment group. 

 

For example, one of the assignment groups is Help Desk. Clicking on Help Desk displays a list of open tasks assigned to Help Desk.   Sara Song is in the Help Desk assignment group.  She saved menu item Help Desk as a favorite.

 

If we make changes to menu item Help Desk (i.e., adjust the filters on which it is based), these changes are not reflected in her saved favorite for Help Desk.   What is the best way to keep favorites up to date when the underlying menu item it is based on changes? 

 

Thank you

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-14-2024 07:41 AM

Hi @mah1 

 

I think there is no way to do this , as both are 2 separate records in system and dont have any form interface.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-14-2024 07:41 AM

Hi @mah1 

 

I think there is no way to do this , as both are 2 separate records in system and dont have any form interface.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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