Major Incident Communication Task

Jennifer Red
Tera Expert

Can anybody advise me on where I would change the assignment group of the ICTs (Major Incident Communication Tasks)? We are looking at renaming a group and would like to change it to another. Thanks in advance!

3 REPLIES 3

Jennifer Red
Tera Expert

Anybody?

Brian77
Tera Expert

Also searching for an answer to this. The documentation frustratingly doesn't mention assignment of the tasks at all. 

 

Communication Tasks seems to default to the assignment group of the incident, but we would like them to be assigned to our incident management team. Hoping to avoid writing a business rule to force the assignment. 

justinfuller
Tera Contributor

There's a business rule called "Auto Assignment of ICT" that sets the assignment group and assigned to.