Major incident proposal email triggered for a resolved incident

nameisnani
Mega Sage

‎06-11-2024 09:07 PM - edited ‎06-11-2024 09:10 PM

Hi Team , 

 

We received an incident stating that 

 

Could the rule to triggered attached email notification please be reviewed.
I am sure you can agree that such email serves no purpose and only be a distraction. (For a resolved incident)

 

nameisnani_0-1718164973886.png

 

Preview of the notification

nameisnani_1-1718165101223.png

 

email logs 

nameisnani_0-1718165410111.png

 

nameisnani_2-1718165128170.png

 

 

Notification configuration is below 

nameisnani_3-1718165165218.pngnameisnani_4-1718165185605.png

nameisnani_5-1718165198022.png

 

 

What should i do here , can anyone please help me here . 

 

what steps should i take here . 

 

please provide screenshot for better understanding .

 

Thanks in advance 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎06-11-2024 09:13 PM

Looking at the "When" condition the result is as expected as each time an update happens a notification is triggered. If you want to trigger it only once you have to change the condition to "Major incident state" -> "changes to" -> "Proposed" 

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