Major Incident tab doesn´t appear

[Alessa]

Hello dear community, I need your help:

Every time a person promotes an incident as a major incident, it automatically pops up the "Major Incident" tab (where you can see the status of the major incident, business impact, etc). Please see photo1

In the instance where I work, this doesn´t happen (I don´t know why). Please see photo2

I have tried to find out how to make this tab apper every time a persona promotes an incident as a major incident but have not been successful yet.

Can anyone help me with this?

Thanks in advance

[Nayan Dhamane]

Hello @Alessa ,

Please check the section number of major incident tab and other sections number which might be conflicting. It would be great if you change them and try again.