Make a script only target a specific form view

[palmen]

We have a resolve dialog to be able to close mutliple incidents at the same time.

The form view for this has 5 fields you need to fill in.

In the field Ticket type I want to hide one of the values. Is this possible to do?

I've tried to make a client script like this, but it doesn't work.

Active: True

Global: False

View: resolvedialog

Type: onLoad

Table: Incident

function onLoad() {
     //Type appropriate comment here, and begin script below
     g_form.removeOption('u_ticket_type', 'srq')
}

If I try the same script but make it global, it'll remove the option srq for all views so the actual script seems to be working, it's just not targeting the form view I want.

[Kalaiarasan Pus]

Have you put the code inside the UI action's script as below? Have you selected the client checkbox on the ui action?

function functionname()

{

code

}

[palmen]

The Client checkbox is checked (se screenshot above)

In our current UI Action I tried with the following in the script section but still doesn't help. I'm not good at this but I assume the Onclick: showQuickForm('ResolveDialog','resolve_multiple') has something to do with it

function test() {

   //Create and open the dialog form

   var dialog = new GlideDialogForm('Close Incident', 'incident'); //Provide dialog title and table name

   dialog.setSysID(-1); //Pass in sys_id to edit existing record, -1 to create new record

   dialog.addParm('sysparm_view', 'resolvedialog'); //Specify a form view

   dialog.render();



   //Callback removes choice values from 'u_ticket_type'

   dialog.setLoadCallback(function(iframeDoc) {

   // To get the iframe: document.defaultView in non-IE, document.parentWindow in IE

   var dialogFrame = 'defaultView' in iframeDoc ? iframeDoc.defaultView : iframeDoc.parentWindow;

   dialogFrame.g_form.removeOption('u_ticket_type', 'srq'); //This is where the 'magic' happens!

   });

}

[Kalaiarasan Pus]

Onclick should the name of the function defined in the script .. In this case, it should be test

[palmen]

With the code above it'll create a new incident instead of resolving the marked incident.

We get some other issues as well since the close notes are read only unless state has changed to Resolved.

The same issue doesn't occur with the showQuickForm in OnClick.