Make catalog task variables mandatory on "Close Complete"

Go to solution
SC10
Kilo Guru

‎07-28-2016 03:09 PM

I'd like to force a variable to be mandatory on my catalog task to be mandatory when the catalog task form is being submitted AND state = closed complete (3).

I tried doing this with a business rule, and it sort of works.. but the "Close Complete" UI action bypasses it as it forces a redirect and this apparently doesn't work in conjunction with .setAbortAction.Trying to look for some alternatives as I would like the entire page to stop loading/redirecting when using the Close Complete button, or setting to Closed Complete manually, and make the variable mandatory:

  1. (function executeRule(current, previous /*null when async*/) {   
  2.    if(current.variables.offboard_desktoprecoverassets == '' && current.state == "3"){   
  3.          
  4.    current.state=previous.state;   
  5.    current.setAbortAction(true);   
  6.    gs.addInfoMessage('NOTICE: Please select an option for desktop recovery below completing the task.');   
  7.    gs.setRedirect(current);   
  8.    }   
  9.    
  10.    
  11. })(current, previous);  
0 Helpfuls
  • 9,270 Views
1 ACCEPTED SOLUTION

Go to solution
Abhinay Erra
Giga Sage
In response to SC10

‎07-28-2016 05:01 PM

You can write a onSubmit client script and put this script in there


function onSubmit() {

   var ritm= g_form.getReferenec("request_item");

   if((g_form.getValue('state')==3) && (ritm.cat_item=='Your cat item sys_id')){

   if(g_form.getValue('variables.<variable_name>')==''){

   g_form.setMandatory('variables.<variable_name>',true);

   return false;

   }

   } 

}

View solution in original post

24 REPLIES 24

Go to solution
Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎07-28-2016 03:17 PM

Hi Shane,



The best option is to create a UI policy and make field mandatory as per the conditions you have mentioned via filter. Please refer below link for more info.


Creating a UI Policy - ServiceNow Wiki


0 Helpfuls

Go to solution
SC10
Kilo Guru
In response to Pradeep Sharma

‎07-28-2016 03:32 PM

Can I have this be a UI Policy on the catalog item, rather than directly on the catalog task form? This requirement is only specific to this catalog item...



Thanks


0 Helpfuls

Go to solution
Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
In response to SC10

‎07-28-2016 03:37 PM

Thanks Shane for the update. Yes you can have this specific to catalog item. But is the req to make mandatory on catalog item or catalog task.


0 Helpfuls

Go to solution
SC10
Kilo Guru
In response to Pradeep Sharma

‎07-28-2016 03:44 PM

The catalog UI policy is to only apply on the catalog task, that is generated by the catalog item's workflow.



I have only "Applies on Catalog Tasks" checkes, so to only run on the catalog task level, but I can not use the filter to choose a record attribute like "State" or "Date opened", etc, it will only give me variables to condition the UI policy off of. Under advanced scripting, I only see an option to script what happens on the condition, now how to script a custom condition.


0 Helpfuls