Make changes in Dispatch Survey Notification Event BR which is currently Read-only

Y A
Tera Contributor

‎01-12-2025 01:33 PM

Since "Dispatch Survey Notification Event" business rule is read-only, I am unable to uncheck the Active checkbox in it. So, even if I copy and make a new similar business rule with my below mentioned changes, I won't be able to make the existing one inactive.

 

Will they clash ?

 

I have a story :

Send feedback notification only when the assessment instance record is still in "Ready to take" state even after 10 minutes. Because this notification is not required if the user has already filled in the survey right after accepting the incident resolution. So, I want this business rule to run after a delay of 10 minutes, and then check if the assessment instance record state is "Not Complete", then only fire the event which would further send the notification.

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Community Alums
Not applicable

‎01-12-2025 08:54 PM

Hi @Y A 

 

"The good and recommended approach is to make a copy of OOB business rule and inactive the OOB business rule with the assistance of Admin or HI case request, then modify the copied business rule as per the requirement".

 

Modification in OOB business rule directly and add the required line of code/modify the OOB which increase burden at time of upgrades.

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