Make fields read only in change request when moved to state canceled and closed

[nherm]

Hi, I have a question. I want to make all fields only readable when the status is closed or canceled for Change requests and for Change tasks. 

What is better? Use ACL or Client Script? 

I tried it with ACL, but I thinks with ACL its not working, that doesnt make the fields read-only, its only for access the table for users or for nobody to do something or not. Right? Or I made it in a wrong way 🙈 When I created a ACL with read only for states New until Review, then will be the Canceled and Closed records no more shown in the Record list. 

When I use unload Client script, I tried it with this code (at first for cancel state): 

function onLoad() {

    var status = g_form.getValue('state');

    if (state == 3); {

        var fields = g_form.getEditableFields();

        for (var x = 0; x < fields.lenght; x++) {

            g_form.setReadOnly(fields[x], true);

        }

    }

}

Is it right or what I have to change, because its not working in the moment. 

Kind regards

Nicole

[Dr Atul G- LNG]

Then i suggest best is UI policy. @nherm 

[nherm]

Hi Atul,

my Senior Developer recommend to use a Client Script or ACL. But I didnt find a solution and he is in vacation. A UI Policy is not the solution for me 😥

Kind regards

Nicole

[Dibyaratnam]

@nherm , You need to have write ACL and not read ACL. I can see you are updating read ACL which will restrict the user from reading that field. i.e. visibility. write ACL will make it noneditable/readonly

[nherm]

Hi, 

I tried it also with write ACL. The snc_internal role I cant delete, it comes again, when I open the ACL again. When I open the changes in states canceled or closed I would expect that all fields are non editable. But I can change something and the fields are not grey. Do you know, how can I realize it with a Client Script? When the ACL its not working... Thanks a lot in advance. Kind regards Nicole

[Dibyaratnam]

If you check this url, https://devXXXX.service-now.com/sys_security_acl_list.do?sysparm_query=nameSTARTSWITHchange_request%... use your instancename in place of devXXXX.

If there's already an ACL exisiting for a particular field and you are creating a * acl on the table might affect the result. Also to verify the result of your ACL please use impersonation with user having appropriate role.

If using client script, then u can try this

function onLoad() {
    //Type appropriate comment here, and begin script below
    var stateValue = g_form.getValue('state');
    var allFieldsVals = g_form.elements;
    if (stateValue == 4 || stateValue == 3) {
        for (var i = 0; i < allFieldsVals.length; i++) {
            g_form.setReadOnly(allFieldsVals[i].fieldName, true);
        }
    }

}