Make Justification field mandatory when change request is out of planned window

[Saranya K]

Hi all,

When Change Request moving to implement and Review State,

if Actual Start Date < Planned Start Date ,
Actual Start Date < Planned End Date,

any one of this  true then abort and throw error and make justification field mandatory and set state value to old value .

I have wrote the below on change of state client script . which is not working

[anshul_goyal]

Hello @Saranya K,

Use BR instead of onChange client script, use below logic:

Trigger: On update
Condition: When State changes to "Implement" or "Review"

if ((current.state == '-1' || current.state == '0') &&  (current.actual_start_date < current.planned_start_date ||  current.actual_start_date < current.planned_end_date)) {

    // Abort update
    gs.addErrorMessage("Actual Start Date cannot be before Planned Start or End Date. Please justify.");

    // Make justification mandatory
    g_form.setMandatory('justification_field', true); 
    current.setAbortAction(true);  // Stops server-side update
}

Please mark my solution as Accepted and Helpful for future references.

Thanks

[Saranya K]

Hi @anshul_goyal ,

g_form is not a server side api

[Jesufair J]

g_form is a client-side API, and Business Rules run server-side. You cannot use g_form in Business Rules. If you want to make a field mandatory dynamically, you'd need to use a Client Script or UI Policy.

[Dr Atul G- LNG]

Hi @Saranya K 

Are you not making justification mandatory at time of raising the change,if yes and value is already filled then how you can make it mandatory again? And if no, then it is not best practice while raising change you are not asking for justification.