Hi community,
right now I am facing an issue and hope someone can help me with it. I've got the requirement to make a system wide default, so that the default activity stream inputs are "additional comments" with the option for work notes by clicking the checkbox:
The problem is, that it is controlled by the user preference "glide.ui.incident.stream_input" if comments are shown as default or work notes. I found no way to overwrite other preferences with "work_notes", so that for some users it looks like this:
I also implemented a business rule, which resets the preference to "comments", once it changed to "work_notes". The problem is, that change will only affect the user once he signed out and logged into the system again. So it means, that the value is stored in some kind of session variable.
Things I've also tried (and did not work):
- setting a "global" / "system" user preference for glide.ui.incident.stream_input
- setting glide.ui.incident.stream_input as a system property
Has anybody an idea on how to achieve that the default input is "Additional Comments" globally, regardless of the user preference?
