Make template available for multiple groups

[wiltonr]

How can I share a template (for incident) with more than one group and not global? the current "group" field only lets us select one group. Anyone know an alternative? Or possibly a way to make the "group" field able to select multiple groups (like a Watch List looking field)?

I changed the group field type in our Dev instance from Reference to List and changed the size of the field and broke our template form.   Now I have to wait for support to fix our field type/length.   Once they fix it though, I still have the request to find a way to allow more than one group to apply a template.   In Demo, I created a List field on the sys_template table called u_groups and can add multiple groups to the field but I can't figure out how to allow the groups in that field to Apply Template - the option does not appear in the Context Menu.   How can I do this?

[solutioningnow]

Hi,

You need to modify Read ACL of Template(sys_template) table to make it work.

Please mark answer as correct/helpful if it was really helpful

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Solutioner

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[wiltonr]

In Demo, I created a field named u_groups (list) on the sys_template form.   I created a template and added Service Desk to the u_groups field.   In the Read ACL on sys_template I changed it to this:

    var groupMatch = getMyGroups().toString().indexOf(current.u_groups) > -1;

    if (gs.hasRole("template_editor_group") && groupMatch)

          return true;

I also modified the Business Rule SNC Template Query to this:

roTemplates();

function roTemplates() {

    var answer = 'global=true^ORuser=javascript:gs.getUserID()^ORgroup=javascript:getMyGroups()^ORu_groups=javascript:getMyGroups()';

    current.addEncodedQuery(answer);

}

But Apply Template still does not show up when impersonating ITIL User (which is a member of Service Desk).

[acretion]

Rhonda - I think you can make a parent group with however many child groups you want, then set the template group to the parent to make it available for all of them, just did a quick test in my instance and seemed to work without issues. Would that work or do you really need to modify the system to look at a list of groups?

[Subhajit1]

This is a very Elegant way to do so.