Make template available for multiple groups

[wiltonr]

How can I share a template (for incident) with more than one group and not global? the current "group" field only lets us select one group. Anyone know an alternative? Or possibly a way to make the "group" field able to select multiple groups (like a Watch List looking field)?

I changed the group field type in our Dev instance from Reference to List and changed the size of the field and broke our template form.   Now I have to wait for support to fix our field type/length.   Once they fix it though, I still have the request to find a way to allow more than one group to apply a template.   In Demo, I created a List field on the sys_template table called u_groups and can add multiple groups to the field but I can't figure out how to allow the groups in that field to Apply Template - the option does not appear in the Context Menu.   How can I do this?

[solutioningnow]

Hi,

I have tried to achieve your requirement and setup successfully in of the demo instance. For achieving the same, I have done below things:

1) Created Group List field on Sys_template table

2) updated read ACL

3) Updated BR "SNC Template Query"

4) Updated UI Macro "template_context"

I am attaching update set of the same.

Let me know if you have any queries.

Regards,

Solutioner

[wiltonr]

Hi Solutioner,

I applied the update set to a demo instance and it still does not do what I want.   I created a template on the incident table and made it available to the Service Desk group (added in the u_group_list field).   Impersonating ITIL user who is a member of Service Desk, when I create a new incident, i still do not have Apply Template as an option under the Templates context menu.   I see Templates and can go look at the template that I created, but I do not have an option to use the template.

[solutioningnow]

Hi,

I'll check and will get back to you.

Regards.

[chavez630]

Was wondering if there was a solution to this?

[Kshitij Sheth]

Apply Template --- Option is not working after sharing the template.

Can you please update what is missing here. It is not working under Fuji version of Service-now