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Making a field mandatory after it is assigned to a particular team

Rachael12
Tera Contributor

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.
How do I do it, also I want that the mandatory(*) symbol is visible on the fields.

I have tried UI policy and Data policy but does not do the job.
Condition applied is :

Assignment Group is X and Assigned is empty.

1 REPLY 1

Its_Azar
Mega Sage

Hi there @Rachael12 

 

You can do this via UI policy

  • Table: your ticket table (e.g., Incident)
  • Condition: Assignment Group = the groupp 
  • On load:  check this

UI Policy Actions:

For each field:

  • Mandatory = true
  • Visible = true (if needed)

 

This should work.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star
Developer @ KPMG.