Making a field mandatory after it is assigned to a particular team

[Rachael12]

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.
How do I do it, also I want that the mandatory(*) symbol is visible on the fields.

I have tried UI policy and Data policy but does not do the job.
Condition applied is :

Assignment Group is X and Assigned is empty.

[Its_Azar]

Hi there @Rachael12 

You can do this via UI policy

• Table: your ticket table (e.g., Incident)
• Condition: Assignment Group = the groupp 
• On load:  check this

UI Policy Actions:

For each field:

• Mandatory = true
• Visible = true (if needed)

This should work.

[Tanushree Maiti]

Hi @Rachael12 

Option 1: Using UI Policy (Recommended)

1. Navigate to the form (e.g., Incident).
2. Right-click the header and select Configure > UI Policies.
3. Click New.
4. Set Condition: Assignment group is <Your Team>
5. Check Reverse if false .
6. Save the record.
7. In the UI Policy Actions related list, click New.
8. Select the Field name you want to make mandatory.
9. Set Mandatory to True

Option 2:  Using Data Policy

1. Navigate to System Definition > Data Policies.
2. Click New.
3. Set the Table (e.g., Incident) and Condition: Assignment group is <Your Team>
4. Save the record.
5. In Data Policy Rules, select the field and set Mandatory to True

Note: If these options are not working , Check existing UI policy , Data policy - it might be conflicting.

          Debug it .

[Rachael12]

There was a client ID already existing which was causing the issue. I merged both the solutions in one and it worked.

Thank you everyone for your response! 🙂