Making a field mandatory after it is assigned to a particular team
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4 hours ago
I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.
How do I do it, also I want that the mandatory(*) symbol is visible on the fields.
I have tried UI policy and Data policy but does not do the job.
Condition applied is :
Assignment Group is X and Assigned is empty.
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3 hours ago
Hi there @Rachael12
You can do this via UI policy
- Table: your ticket table (e.g., Incident)
- Condition:
Assignment Group = the groupp - On load: check this
UI Policy Actions:
For each field:
- Mandatory = true
- Visible = true (if needed)
This should work.
☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
