Making Assignment Group field mandatory when creating an incident from an interaction record

[Arijit Saikia]

From an interaction record in Service Operations Workspace, if I click on the Create Incident UI Action, I want to make the Assignment Group (for the Incident) field mandatory to be populated. What is the best way and is it advisable as its not a OOTB functionality. Currently incidents are getting created without an Assignment Group when creating them from interaction records.

I

[Ankur Bawiskar · Accepted solution]

@Arijit Saikia 

why not use UI policy to make it mandatory?

Determine if the new INC form got opened from interaction

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viraj Hudlikar]

Hello @Arijit Saikia 

Did my response helped you? 

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Viraj Hudlikar.

[phgdet]

Hi Arijit, 
You can create an UI Policy for it with this view.

[Arijit Saikia]

Thanks. UI Policy for which table? Can you show the full screenshot?

[phgdet]

For Incident table

[Shivalika]

Hello @Arijit Saikia 

I have worked on this and I am sure this is what you meant. 

And we already have this group field mandatory in our instance. So there is no issue if you go ahead and make it mandatory. 

 And this can be made mandatory from the UI Builder SNC Record - Form Builder - you hover over the field and you have ui policy option. 

This will only make it on workspace. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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