Making Service Catalog Item Public

alexcharleswort · ‎01-25-2017

Hi everyone,

I know that this has been asked multiple times before but I just can't get it to work. I have absolutely referenced ServiceNow KB: Making a record producer and catalog item public on a CMS page (KB0551300) but with no avail. Seems that there are some directions that have been left out. Not entirely sure where to find half the stuff.

Making the CMS Public... where do I go to get to this page?

Public page... I just wen through and added those listed pages to that table... was that the correct thing to do:

iframe... doesn't look like that is part of my url so I just left that bit.

Making the catalog item public....

I disabled the ui policy hiding the role field on the catalog item and then added public.

Set two step checkout to false... where am I supposed to do that (I thought it was defaulted to false in system properties? or is this a different?).

Make the variable public... I've added the roles to the variables but they don't display.

What does happen is when I click the link to my form, the page displays but all of the variables are missing. Any help would be greatly appreciated.

Thanks!

Sumanta Sathua · ‎01-25-2017

Making the CMS Public... where do I go to get to this page? : Navigate to Content management - sites

under sys_properties set glide.sc.checkout.twostep = false

Shane11 · ‎04-12-2017

I'm working on doing the same thing, my variables didn't show up until I put public in all of the roles. Did you set public for each the 'Read roles', 'Write roles', and 'Create roles' for each variable? I recommend using the 'Update all' functionality from the list view.

Are you seeing the title, description etc. but no variables?

Two step checkout is set under the catalog properties. http://wiki.servicenow.com/index.php?title=Enabling_a_Two-Step_Checkout

I'm having a related issue, none of my scripts or UI Policies will function. Do you know if yours are working or not? Any ideas?

SudhirOjha · ‎01-27-2018

I can't add or change the roles in the catalog item. it is always doing nothing when i select the role. its not going to selected column.

any idea how this can be done.

can any one help

Deepak Ingale1 · ‎01-27-2018

Below links will assist you, specially the KB article on HI support site. We have used the same in the past to make catalog item public.

Making a catalog item open to the public

ServiceNow KB: Making a record producer and catalog item public on a CMS page (KB0551300)