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Mandatory field on standard change template

An6
Tera Contributor

Hi,
I'm working on implementing a Standard Change request for a client.
I want some fields in the Standard Change Proposal to be mandatory but I don't know how to do it..
In standard properties there is only the option to set mandatory fields from the ' Propose a New Standard Change Template ' panel and not from the Standard Change Proposal -> New 
Additionally, I don't want Standard Changes as a category to be visible on the service portal but I can't deactivate this category because then the entire template stops working..

An6_0-1722941794515.png

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @An6 

 

Field on standard change is drive through  standard change properties. 

 

Go to standard change property in application Navigator and there you can make changes to fields mandatory. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @An6 

 

AGLearnNGrow_0-1722942448001.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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yes, but I don't want to do it from this view:

An6_0-1722942751354.png

 

but from this view:

An6_1-1722942791118.png

 

Hi @An6 

 

I guess this will work on both, give a try.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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