Mandatory field on standard change template
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‎08-06-2024 04:04 AM
Hi,
I'm working on implementing a Standard Change request for a client.
I want some fields in the Standard Change Proposal to be mandatory but I don't know how to do it..
In standard properties there is only the option to set mandatory fields from the ' Propose a New Standard Change Template ' panel and not from the Standard Change Proposal -> New
Additionally, I don't want Standard Changes as a category to be visible on the service portal but I can't deactivate this category because then the entire template stops working..
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‎08-06-2024 04:06 AM
Hi @An6
Field on standard change is drive through standard change properties.
Go to standard change property in application Navigator and there you can make changes to fields mandatory.
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‎08-06-2024 04:07 AM
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‎08-06-2024 04:14 AM
yes, but I don't want to do it from this view:
but from this view:
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‎08-06-2024 04:27 AM