Mandatory field on standard change template
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‎08-06-2024 04:04 AM
Hi,
I'm working on implementing a Standard Change request for a client.
I want some fields in the Standard Change Proposal to be mandatory but I don't know how to do it..
In standard properties there is only the option to set mandatory fields from the ' Propose a New Standard Change Template ' panel and not from the Standard Change Proposal -> New
Additionally, I don't want Standard Changes as a category to be visible on the service portal but I can't deactivate this category because then the entire template stops working..
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‎08-06-2024 04:06 AM
Hi @An6
Field on standard change is drive through standard change properties.
Go to standard change property in application Navigator and there you can make changes to fields mandatory.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎08-06-2024 04:07 AM
Hi @An6
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎08-06-2024 04:14 AM
yes, but I don't want to do it from this view:
but from this view:
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‎08-06-2024 04:27 AM
Hi @An6
I guess this will work on both, give a try.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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