Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Mandatory field on standard change template

An6
Tera Contributor

Hi,
I'm working on implementing a Standard Change request for a client.
I want some fields in the Standard Change Proposal to be mandatory but I don't know how to do it..
In standard properties there is only the option to set mandatory fields from the ' Propose a New Standard Change Template ' panel and not from the Standard Change Proposal -> New 
Additionally, I don't want Standard Changes as a category to be visible on the service portal but I can't deactivate this category because then the entire template stops working..

An6_0-1722941794515.png

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @An6 

 

Field on standard change is drive through  standard change properties. 

 

Go to standard change property in application Navigator and there you can make changes to fields mandatory. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @An6 

 

AGLearnNGrow_0-1722942448001.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

 

yes, but I don't want to do it from this view:

An6_0-1722942751354.png

 

but from this view:

An6_1-1722942791118.png

 

Hi @An6 

 

I guess this will work on both, give a try.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************