Many duplicate attachments are inserting when uploading a single attachment

Shant Cancik
Tera Contributor

We're running into something very interesting.  One of of our users has somehow produced 300+ duplicate attachments when attempting to upload one attachment to a recod.

We originally wrote this off as some isolated network related issue but it just occurred a second time (this time with 80+ duplicates) so we're looking to get to the bottom of what this could be. Has anyone ever seen this kind of behavior before?

Some potentially important information:

1) This issue has only occurred for 1 of our users

2) The records where this issue occurred already had multiple attachments uploaded to them.

3 REPLIES 3

Mohith Devatte
Tera Sage
Tera Sage

Hello @Shant Cancik are there any script on sys_Attachment table or your table where you are trying to upload the attachment  ?

Hi Mohith I am facing same issue 

I have created a business rule so that the attachments added on the facilities request parent can be copied to child and vice versa using below article.

https://www.servicenow.com/community/it-service-management-articles/copying-attachment-from-one-reco...

 

Attaching are getting copied from parent to child but multiple times files are getting attache.

And i have even added gs.log in the first line of code. Still facing this issue.

Prashanna1
Tera Contributor

Hi Shant, did that prblm resolve? What did u do