Masked (encrypted) catalog item variable values do not seem to be really encrypted ???

[Valon Sheremeti]

Hi all.

I'm a bit puzzled.

I've been using masked type variable in my catalog item for capturing SSN value.

Per ServiceNow documentation "Since a masked variable uses platform encryption using TripleDES, the values for this variable are also encrypted"

However, my experience is different. When I impersonate an ITIL user and when I go to "sc_item_option_mtom" table list view I am able to see un-encrypted variable values.

Am I missing something?

[SNOW46]

hi,

But still on the RITM record, the variable is not getting encrypted.

THanks