@mentions - Groups

[Andrew_TND]

Hello,

When you mention someone @<Persons name> it creates a tag for that user.

Is there a way it can be adapted to tag an assignment group too? I found a post from 3 years ago... The long and short is that it cant be done. @Mentions 

Here we are 3 years on has anyone figured this out yet? 

[Jesse_H]

I think something similar is still possible. Look at the notification @mentions sends:  /now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3D150055909f021200d5f9b3e2957fcf23

It runs when you insert a record on the live_notification table. So create a BR on the sys_journal_field table that looks for something like @group[] where you'd post a comment such as, "Check this out guys. @group[Tech Support]"

Strip the group name from the brackets, query the sys_user_group table based on the name, get all the users in the group, query the live_profile table (notice the @mention notification references this table for its when to run condition script) to find the live_profile associated with each user, iterate through each profile record and then initialize a new live_notification for each user and set the required fields. 

That notification will trigger each time you insert a new live_notification record. Just match everything up based on the initial sys_journal_field entry the person submitted which ties which field (work_note, comment, etc.), table and element_id (e.g. the incident sys_id), etc.