Merge Affected Cis of duplicate incidents.

[Kumar38]

What would be the easy way to merge affected CIs of duplicate incident based on Assignment Group and Short description. Initially started with a script with below scenario, now sure how to solution this .

1.Glide Aggregate Incidents table based on Short description and assignment Group

2. Glide Record affected Cis table based on Incident.Shortdescription and Incident. Assignment group

3. Capture all affected Cis into a array

4. Delete all except 1 related Incident to attach all this affected Cis //Not sure if this can be done

[sourav1999]

• Use the ServiceNow Merge Incident feature to combine two or more duplicate incidents into one.

• This feature is available on the Incident form.

• Enter the Incident Number of the incident you want to keep, then select the incidents you want to merge.

• The Affected CI field will be populated with the Affected CI from the Incident you are merging.

• The merged Incident will contain the merged Affected CI field.

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[Kumar38]

These incidents are auto generated through scripts . So we would like to present the groups ideally 1 incident, closing any extra incidents through scheduled jobs.

Where is this  "ServiceNow Merge Incident" feature available ?