Message in SOW

[ServiceNow10sun]

What is the way to show message in service  operation workspace . if i use onload client script then the message comes and goes off in 4 seconds i need the message to stay for sometime until the user clicks on cross. i do not want to use addwarning message.

[Rakesh_M]

Hi @ServiceNow10sun ,
I tested this on my PDI (Build tag: glide-zurich-07-01-2025__patch4-11-14-2025), and it is working as expected.

Could you please try the following on your end:

1. Clear the cache
2. Verify the client script configuration (check the correct table and view)

If the issue still persists, please share a screenshot of your client script configuration.

[Pavan Srivastav]

UI Builder Page-Level Banner (Recommended for SOW)

Since SOW is built on UI Builder, the proper approach is to add a persistent banner component directly in the workspace layout:

Step 1 — Go to UI Builder → Service Operations Workspace → your view

Step 2 — Add a built-in Alert Banner or Stylized Text component at the top of the page/form panel

Step 3 — Bind its visibility to a data resource or client state parameter so it only shows under your condition:

javascript

// Client State Parameter: showBanner = true/false
// Set this in your component event handler or data resource

Step 4 — Wire the close/cross button to set that client state parameter to false:

javascript

// On the X button's click event
{
    "action": "SET_VALUES",
    "parameterName": "showBanner",
    "value": false
}

This gives you a fully persistent, user-dismissible banner that respects workspace UX patterns properly.