Meta keywords are not working in the ESC portal

[kiran115]

I have a catalog item with meta tags such as Request, Req, Others. When I search in the employee center using the keywords Request or Req, I obtain results. However, when I use the keyword Others, I don't get any results. Can anyone suggest how to overcome this situation?

[Iraj Shaikh]

Hi @kiran115 

Please refer the KB article below
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743809

If issue still exists raise the HI ticket.

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