Hi Everyone,
We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.
Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams application. Instead, the following error is displayed:
"Security constraints prevent access to requested page."
Our initial analysis indicates the following:
- The Azure AD application is successfully issuing a valid authentication token.
- The ServiceNow portal works correctly when accessed directly through a web browser.
- The issue only occurs when launching the portal from within the Microsoft Teams app.
- Teams notifications continue to work as expected.
We suspect the issue may be related to the authentication flow or token validation between Microsoft Teams and ServiceNow, but we have not yet identified whether the root cause is on the Microsoft Teams side or the ServiceNow side.
Has anyone encountered a similar issue recently, particularly with a self-configured Teams app? Are there any known platform changes, configuration updates, or logs that we should review to help identify the root cause?
Any guidance or suggestions would be greatly appreciated.
Thank you!
