Migrate a new topic to test instance but getting error: This topic version is not supported on...

[Gil6]

I sent a promotion to test of a new topic for the VA. The engineer in charge promoted it but now when I tried to open the topic, I receive this error: This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance.

*Note; I'm new with virtual agent. I know that the test instance is on Washington version and dev is Utah.

how can I fix that? 

thanks,  

[Mark Roethof]

Hi there,

This is due to a version difference, and therefor won't work. It's like that. Solve the version difference 😀

[Sandeep Rajput]

@Gil6 There is no way to fix it, ideally your dev, test and prod should be on the same ServiceNow release as differences in these versions can cause compatibility issues. 

[Gil6]

Guys thanks both for the replies.

so, basically, dev, test and prod should be in Washington instance? 

thanks, 

[Sandeep Rajput]

@Gil6 Yes, they all should be on the same release. This way incompatibility related issues can be avoided.