Migrate my test users and servicedesk test incidents

[Daniel F]

My PDI is getting retired due to technical issues and I'm to release it.

How do I backup my

• test users
• servicedesk test incidents
• fake business services
• fake CIs

then Restore them to my new PDI?

Everything I find is very vague.

I'm on Tokyo Release at the moment.

[Dr Atul G- LNG · Accepted solution]

Hi @Daniel F 

How do I backup my

Export the record by list view. If you have any identified on your fake records / or created by you not by admin you can use as identified. 

Perfer to take backup in XML and in PDI

[Daniel F]

thanks, is this the same for the incidents, CIs and business services?

[Dr Atul G- LNG]

Yes, but why you need back up of incident?

[Daniel F]

ServiceDesk Incidents - I have lots of test incidents we query against for our App, and they have CIs pertaining to fake companies.

When I go into Configuration Items and click that menu there is no export.