Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Migrate my test users and servicedesk test incidents

Go to solution
Daniel F
Tera Contributor

‎01-10-2024 08:55 AM

My PDI is getting retired due to technical issues and I'm to release it.

How do I backup my

  • test users
  • servicedesk test incidents
  • fake business services
  • fake CIs

then Restore them to my new PDI?

 

Everything I find is very vague.

 

I'm on Tokyo Release at the moment.

0 Helpfuls
  • 790 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-10-2024 08:58 AM

Hi @Daniel F 

 

How do I backup my

 

Export the record by list view. If you have any identified on your fake records / or created by you not by admin you can use as identified. 

 

LearnNGrowAtul_0-1704905892750.png

 

Perfer to take backup in XML and in PDI

LearnNGrowAtul_1-1704905926980.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls
7 REPLIES 7

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Daniel F

‎01-10-2024 09:17 AM

You need admin rights for this.  Its PDI, give your self admin rights.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Daniel F
Tera Contributor
In response to Dr Atul G- LNG

‎01-10-2024 09:26 AM

I'm already logged in as the main system administration (admin) role

Maybe I need to go to a different spot to get them.

thanks for your assistance.

Go to solution
Daniel F
Tera Contributor
In response to Daniel F

‎01-10-2024 09:53 AM

found it,  Configuration->All   allowed me to grab them.

thanks!