Migrate my test users and servicedesk test incidents

Daniel F · ‎01-10-2024

My PDI is getting retired due to technical issues and I'm to release it.

How do I backup my

test users
servicedesk test incidents
fake business services
fake CIs

then Restore them to my new PDI?

Everything I find is very vague.

I'm on Tokyo Release at the moment.

Dr Atul G- LNG · ‎01-10-2024

Hi @Daniel F

How do I backup my

Export the record by list view. If you have any identified on your fake records / or created by you not by admin you can use as identified.

Perfer to take backup in XML and in PDI

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-10-2024

You need admin rights for this. Its PDI, give your self admin rights.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Daniel F · ‎01-10-2024

I'm already logged in as the main system administration (admin) role

Maybe I need to go to a different spot to get them.

thanks for your assistance.

Daniel F · ‎01-10-2024

found it, Configuration->All allowed me to grab them.

thanks!