Migrating to Workspaces

[Khanna Ji]

Hi Team,

We are still on native UI and access the incidents/changes etc via list view. We heard worksspaces have issues and not matured enough to be adopted yet couple of years back.

Now we are thinking to adopt the workspaces as it seems the way forward and future of ServiceNow.

I am looking for step by step and cost-effective approach to adop the workspaces for our applications. Has anybody done this? How much time it takes? What are the major challenges encountered during the progess?

Help me understand and outline the real time experience which you had please. Thank you

[Khanna Ji]

Thanks Atul, resonse is helpful as always. What's the difference between SOW and workspace? 

[Dr Atul G- LNG]

Hi @Khanna Ji 

SOW – Service Operations Workspace (mainly used for ITSM).

Workspace is an umbrella term. There are multiple types of Workspaces, such as SOW, CMDB Workspace, etc.

[Bhuvan]

@Khanna Ji 

Refer this detailed guide for migration from Classic UI to Workspaces,

https://www.servicenow.com/community/next-experience-articles/basic-overview-on-migrating-to-a-confi...

Below video is insightful if you are looking to implement workspaces,

https://www.youtube.com/watch?v=sOQzachwvCc

When you have finalised the decision to migrate to Workspaces, give enough time to prepare the team and get them familiarized with the changes. Document the changes, prepare a FAQ and Operations guide and make sure teams playing different roles in classic UI understands the differences in navigation and functionality.

Workspaces are more mature compared to few years back and consolidates useful information from multiple tables into single pane of view and over a period of time, change would be beneficial to the stakeholders. Evaluate the functionality you are planning to migrate in detail as not all classic UI customizations are supported in workspaces.

Make sure you have a strong development team if you plan to create custom workspaces as best practices need to be followed to make sure workspaces are configured correctly and is not impacting overall performance of the system. If you are looking to use out  of box workspaces, risks are minimal but still you need a strong team to support the migration.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Dr Atul G- LNG]

Hi @Khanna Ji 

Is your issue resolved?