Missing Columns in Agent Workspace

Abdul333
Tera Contributor

Hello All,

 

In Agent Workspace Home Page, all columns are missing except "Number" column.

please help me to restore all previous columns or let me know how we can add required columns globally so that agents can see columns globally.

 

please check the below screenshot

Abdul333_0-1694070315085.png

But we need to see the columns like in the below screenshot.

Abdul333_1-1694070484749.png

 

Please suggest how to fix this.

 

 

@Ankur Bawiskar @SANDEEP28 @Amit Gujarathi 

 

 

Thanks,

Abdul

 

5 REPLIES 5

@Abdul333 

If you are sure it's due to upgrade and nobody did any changes after upgrade, please raise a HI ticket with ServiceNow

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader