Missing "Request Translations" feature for Knowledge articles

Melissa Martel1 · ‎02-13-2025

We're working to set up a process for translating Knowledge Articles using Washington version. Both of the following plugins are installed and update to date:

I18N: Knowledge Management Internationalization v2
Knowledge Management Advanced

However the Request translations feature under Related links is not available for published Knowledge articles

I've looked for the glide.knowman.translation.enable_translation_task property to set it to true and the property does not appear to be available.

Any thoughts on why the Request translation feature is not available.

Dr Atul G- LNG · ‎02-13-2025

Hi @Melissa Martel1

In this case, try repairing the Knowledge plugin along with the l18N plugin. If the issue persists, navigate to the UI Actions, search for the specific UI action, and check if there are any conditions blocking its execution. If none of these steps resolve the issue, consider logging a case with ServiceNow Support.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎02-13-2025

Hi @Melissa Martel1

In this case, try repairing the Knowledge plugin along with the l18N plugin. If the issue persists, navigate to the UI Actions, search for the specific UI action, and check if there are any conditions blocking its execution. If none of these steps resolve the issue, consider logging a case with ServiceNow Support.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ravi Chandra_K · ‎02-13-2025

Hello @Melissa Martel1

Please create the glide.knowman.translation.enable_translation_task

property yourself and make it true and then please try by logging out and logging again.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra