Modification on Knowledge.do page.

Divakara
Tera Contributor

‎01-02-2023 01:06 AM

Hello S-Now users,

 

Is it possible to add one extra field(value) like sub-category after category as highlighted in the picture on knowledge page.

Thanks in an advance.

Divakara_0-1672650176500.png

 

0 Helpfuls
  • 690 Views
3 REPLIES 3

Community Alums
Not applicable

‎01-02-2023 01:48 AM

Hi @Divakara ,

For your requirement, you need to modify the "Knowledge Field Facet (for filtering by knowledge base, knowledge category, and author)".

The homepage uses several widgets to filter the items in the search results list. There are two types of facet widgets:
  • Simple field facets based on the Knowledge table fields
  • Advanced query facets based on custom queries of the Knowledge table
Use the widget instance options to customize these facet widgets:
  • Knowledge Field Facet (for filtering by knowledge base, knowledge category, and author)
  • Knowledge Tags Facet (for filtering by tag)
  • Knowledge Resource Facet (for filtering by resource, such as articles)
  • Knowledge Query Facet (for filtering by rating, last modified, and number of views)
    Note: Query facets are displayed when there's at least one knowledge field facet added to the page.
  1. Navigate to the Knowledge Management Service Portal search results page.
  2. Control + right-click a filter facet widget.
  3. Click Instance Options.
  4. Configure the desired settings for the selected type of facet widget.
  5. Click Save.

 

  1.  

Divakara
Tera Contributor

‎01-02-2023 02:32 AM

Thanks for the reply @Community Alums .

My intention is on the knowledge page, however not on the knowledge portal.

Could you confirm whether we can able to add as shown below or not please?

 

Divakara_0-1672655506345.png

Thank you!!!

0 Helpfuls

Community Alums
Not applicable
In response to Divakara

‎01-02-2023 03:19 AM

Hi @Divakara ,

I don't think that's possible OOTB.