Modified Copy of "Software End of Life Request Flow" Not Triggering — Original Flow Still Runs

VisweshwarR
Tera Contributor

yesterday

I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modified version. What could be the reasons for this behavior, and what troubleshooting steps should I take to resolve it?

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M Iftikhar
Kilo Sage

yesterday

@VisweshwarR , Check if the OOTB flow is still active. If it is, it will continue to trigger instead of your modified copy. Deactivate the OOTB flow.

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

 

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