Modify Display Height of Read Only HTML Variable on Catalog Item

[Shawn Dowler]

What is the recommended way to modify the height of the box of a read-only HTML variable on the Catalog Item form? I would like to avoid having to create tons of UI Macros just to add a single line of rich text in the middle of forms.

[Shawn Dowler]

I'm sort of glad to hear that it's not just me. Now we just need to figure out what's causing it and how to fix it

[Paula Cullen]

Yeah, part of the problem I'm having is that, even if I write the HTML code outside of SNC and paste it into the HTML editor, it still updates it to what it wants it to be!

• I tried compatibility mode in IE10, same issue.
• We just upgraded from Berlin to Dublin so it's my first time trying to use this variable type.
• I just tested it in one of the Eureka SNC Sandboxes and the extra space is also showing there. Steps:
  • Created a html variable with the same formst of text I'm trying to use in my instance
  • Created a yes/no variable
  • Added a UI Policy to make the html variable read only

[Mark Stanger]

If you can give me an instance URL and set this up somewhere that I can access it I'll take a look.

[Paula Cullen]

This is the sandbox I used. Not sure if you can access it...

ServiceNow

[Mark Stanger]

And where is your catalog item and variable that shows the issue?   Can you add your exact HTML variable there and reproduce the issue?