modifying sys_class_name choices

Dubz · ‎05-30-2017

On our Problem form users can add a new CI if the one they need is not already there. On the form there is an option to select the Class, this is a choice list of type 'System Class Name'. I want to restrict the classes available in this choice list, can anyone advise on how to achieve this?

Justin Abbott · ‎05-31-2017

g_form.clearOptions() clears all options. You could clear all, then add back only the preferred classes. GlideForm (g form) - ServiceNow Wiki.

Example:

g_form.clearOptions('sys_class_name');

g_form.addOption('sys_class_name', 'cmdb_ci_server', 'Server');

Or, rather than using this client-side code, you could create a custom UI Page that facilitates adding a new CI. You could add your filter in a <g:ui_reference> tag. Extensions to Jelly Syntax - ServiceNow Wiki.

View solution in original post

K10 · ‎05-31-2017

Hello,

You may also try Query Business rule on the choice table but you have to be very careful while writing that.

I would suggest you can use g_form.ClearOption or g_form.removeOption or g_form.addOption