Modifying the CAB Workbench
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04-02-2025 11:28 AM
I haven't had to work with the Portal Pages in a long time.
I've been tasked to add some additional items to the the CAB workbench view, sto that :
1. Approvers can see Attachments on the Change ticket.
2. Additional TABS that have been recently added to the Change Form.
(We've added the Risk and Impact assessment as a tab)
I've found where the cab_workbench is but I'm not sure the Widget that displays ticket content.
Can someone direct me to the proper item i need to update
and possible documentation on how to do it.
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04-02-2025 11:33 AM
Hi @EricG
As far as my knowledge of the CAB workbench goes, the changes on the CAB workbench are not easy and are quite complex. It's not just a form; it's a combination of HTML, CSS, and other components. So, in short, what you're looking for is not something that can be easily done.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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