move user stories to another instance with certain fields

ShuRiseUp2023
Tera Expert

Hi community

I need to export user stories as XML and import XML into another instance, And I need keep the related list, such as scrum tasks, and attachments as well. 

My questions are:

1. how to avoid moving the work_notes? Can we choose which fields to move? 

2. how to avoid conflicts among user story Number and scrum masks record number

Thanks

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShuRiseUp2023 

 

I am not 100% sure, but for 1st part, if you do XML import/ exports it will take everything in the form, or try to personalize the form and then export the XML,

 

For the second, I think there is no way. I am curious to know why you are moving stories, why don't you use only prod to keep track of stories all the time.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thank you for your response. I tried to personalize the list but not working. XML takes everything.

We were working on a demo instance because we are not allowed to access the client's instance until now, we need to move the user stories with the attachments and related scrum tasks to the client's instance, but not the work notes. We need a fresh start. 

Hi @ShuRiseUp2023 

 

Agree, and this what my feeling, xMl take everything.

 

Other option,  export the stoies in excel but again attachment will not come also related list will not come.

 

Log a now support case is good option. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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