I am sorry, but I don't understand. Amandah said "create the new variable set, go into the "Item Variables" section, filter by the Catalog Item, then check off the appropriate variables and do an "Update Selected"?"
I created a new variable set. But I don't know where to find the "Item Variables" section. There is a Variables tab or section, and an Item Diagnostic link, but no "Item Variables" section, and no sign of a way to filter anything.
Thanks for any light you can shed on this.
Hi Mark,
You're looking from the wrong area. The "Item Variables" I'm referring to is a module in the Service Request Application. Once you're there, you would filter by catalog item name and add the Variable Set to each record, then remove the Catalog Item from the "Cat item" field.
Go into the variable record and remove the Cat item and add whatever Variable Set you created instead. It will transfer the variable from the catalog item directly into the variable set. Just make sure the variable set you're choosing is associated with the catalog item itself.
