Ms Teams integration issue

[nameisnani]

Hi Team ,

we are getting issue like this [ ' Invalid access token. Please check  your credential alias ' ]  when we are clicking on  ms teams chat  UI action button in Incident form, as shown in below .

Please help me how to resolve this issue , please provide steps 

where i need to check this access token what changes we have to do .

FYI 

this is a UI action button which comes from OOB along with  MS teams plugin . 

@Ankur Bawiskar 

@BharathChintala 

@Sagar Pagar 

@Gunjan Kiratkar 

@SatyakiBose 

@OlaN 

@Community Alums 

Thanks 

[ServiceNow10sun · Accepted solution]

Please ref this article  for the solution :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116250

it has same scenario.

[Community Alums]

Hi @nameisnani ,

Please could you check whether the credentials are OK, if the Oauth token is passed to the API request correctly. The last possibility is that the output variable is not mapped to the step output.

You can go through each step execution details to verify what is received and what is sent as an output.

It also maybe because the token is about to be expired.

[nameisnani]

Hi @Community Alums 

Thanks for quick response

this error is coming up only for few users , for rest of the users error is not coming

We have checked roles , there was no issue in roles.

In other checks we need to do .

[Jonathan Gordon]

We also just started having this issue. Only one user that I know of at the moment.

[nameisnani]

@Jonathan Gordon 

do you got any solution for this