Ms Teams integration issue

[nameisnani]

Hi Team ,

we are getting issue like this [ ' Invalid access token. Please check  your credential alias ' ]  when we are clicking on  ms teams chat  UI action button in Incident form, as shown in below .

Please help me how to resolve this issue , please provide steps 

where i need to check this access token what changes we have to do .

FYI 

this is a UI action button which comes from OOB along with  MS teams plugin . 

@Ankur Bawiskar 

@BharathChintala 

@Sagar Pagar 

@Gunjan Kiratkar 

@SatyakiBose 

@OlaN 

@Community Alums 

Thanks 

[ServiceNow10sun · Accepted solution]

Please ref this article  for the solution :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116250

it has same scenario.

[nameisnani]

@Community Alums 

@Ankur Bawiskar 

@Vasantharajan N 

@SatyakiBose 

could u please help me on this issue 

[ServiceNow10sun · Accepted solution]

Please ref this article  for the solution :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116250

it has same scenario.

[Vasantharajan N · Accepted solution]

@nameisnani - Please delete oAuth token by navigating to "System OAuth > Manage Tokens" and locate the token for the user who receive the error message which prompts for login when he tried to open teams chat again.

[Maks]

Legend, thanks!

[Rick46]

While the knowledge article does provide a work around, has anyone determined the root cause of this issue?

It comes and goes for us on some people.   Is it something that happens on the ServiceNow  or Microsoft side?

Any help would be appreciated.