MTTR report on Change Request table

[Bhavani13]

Hi,

Can we create MTTR report on Change Request table? If yes, could you please tell me how we can achieve it.

Thanks in Advance!

Thanks,

Bhavani.

[Community Alums]

HI @Bhavani13 ,

Unfortunately No!!

[AndersBGS · Accepted solution]

Hi @Bhavani13 ,

In general on a change request you have the created date/time and resolved date/time. due to this, you can create a "function field" to calculate the MTTR: 

Created date/time and closed date/time

Create function field:

Change request MTTR:

Add the new column to the table:

Press "run":

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Dr Atul G- LNG]

Hi @Bhavani13 

MTTR is mainly used for Incident not for change. For the change, you can create or use report to see how much time a change take from New - Assess - Auth - Schedule etc.

For this please check the metrics table.