Multi line message on Service Portal

[ServiceNow Adm1]

Hi Experts,

I have a requirement where on a selection of a variable value on Service Portal, I should display a multi-line message which will have colored text in between and embedded URLs like we have for HTML pages.

It should be displayed only when a specific value is selected and the content will change based on different values. Example; 

Information

This is a test message, it can have anything

Test Links

[Justin77 · Accepted solution]

I recommend creating a new macro variable and configuring a widget for that one, which would just need the HTML required for the message and links.  Then you can show/hide that variable with a UI Policy.

[ServiceNow Adm1]

If I have to display 10 different messages, I might have end up creating 10 variables and 10 widgets to display different messages.

Is this the approach you recommend or anything else you have in mind? 

[Justin77]

If that's the case, I would still recommend using macro variables with a widget.  AngularJS is great for displaying dynamic content, so based on certain conditions a single widget can display different messages for you.  Are these 10 different messages all determined by/dependent on other variable options?

[ServiceNow Adm1]

Message content will not be derived from any variables but different messages needs to be displayed when a value is selected from one of the variable.

For example, I have a variable called "Category" which has values Mobile, Tablet, Computer

If Mobile then "Some text about mobile"

If Tablet then ""Some text about mobile" etc