Multi row variable set values not shown
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‎02-10-2025 11:41 PM
Hi,
On my HR Case Variables the multi row variable set doesn't have any value. Any reason why? There is no
UI policy on record producer or client script which is clearing value or anything.
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‎02-10-2025 11:54 PM
doesn't have any value?
Are you saying while submitting the HR case you entered the values but on HR case it shows as empty?
Are you sure no script is clearing the MRVS after submission? any business rule etc?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-11-2025 01:04 AM
@Ankur Bawiskar Yes correct
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‎02-11-2025 01:20 AM
when was the last time it worked?
Did you debug and see if any script is clearing that value?
Is it happening for all users or for few users?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-11-2025 02:21 AM
@Ankur Bawiskar yes I think its not working for long time just caught now.
Yes I checked scripts and policies on record producer as well as the BR on hr case table.
Yes for all users