Multi row variable set values not shown

Akki1
Tera Contributor

Hi,
On my HR Case Variables the multi row variable set doesn't have any value. Any reason why? There is no

UI policy on record producer or client script which is clearing value or anything.

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@Akki1 

doesn't have any value?

Are you saying while submitting the HR case you entered the values but on HR case it shows as empty?

Are you sure no script is clearing the MRVS after submission? any business rule etc?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar Yes correct

@Akki1 

when was the last time it worked?

Did you debug and see if any script is clearing that value?

Is it happening for all users or for few users?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar yes I think its not working for long time just caught now.
Yes I checked scripts and policies on record producer as well as the BR on hr case table.
Yes for all users