Multi row variable set values not shown
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‎02-10-2025 11:41 PM
Hi,
On my HR Case Variables the multi row variable set doesn't have any value. Any reason why? There is no
UI policy on record producer or client script which is clearing value or anything.
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‎02-11-2025 02:29 AM
yes I think its not working for long time just caught now -> did it not go to PROD earlier and testing was not done
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-11-2025 02:35 AM
@Ankur Bawiskar We were developing a new record producer and we suddenly found this issue. And if we go back to the table which stores these values sc_multi_row.... something it has those values there stored
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‎02-11-2025 02:45 AM
if the values are stored in that table then it should reflect.
Some script is clearing that?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-11-2025 04:06 AM
@Ankur Bawiskar
Yes that is what I'm thinking but the possiblity are either ui policy or client script but none of them are doing so not even any br or something.
Is there any script which gets these data for all variables on the variable section on the form?
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‎02-11-2025 04:14 AM
it's OOB capability and the variable editor fetches data from the backend table
Did you try creating a fresh MRVS with 1 variable and see if it works?
if yes then use the same for your requirement and enhance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader