Multi-selecting Options in Dropdown Issue

Kostrim
Tera Contributor

‎11-22-2022 12:04 AM

I am unable to save a multi-selection when creating a filter for a Module in Studio. When the Module is saved, only the top choice is selected in the filter dropdown.

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Pratik Malviya
Tera Guru

‎11-22-2022 06:03 AM - edited ‎11-22-2022 06:10 AM

Hi @Kostrim ,

 

I have tried this on my PDI and I am able to select multiple choice on filter. You must be select choices with pressing "ctrl" button on keyboard.

PratikMalviya_0-1669125747586.png

 

PratikMalviya_1-1669126190188.png

 

 

Please try with above method.

If this helps, please mark this as correct/helpful.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Thanks,
Pratik Malviya
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Kostrim
Tera Contributor
In response to Pratik Malviya

‎12-15-2022 03:32 PM

Every time I select the three options using "Crtl" on my PDI instance, after I save the record only the top option is selected. I also had the same issue in the ServiceNow Fundamentals Course's instance. I do not have this issue with my organization's instance. Btw, I am using Chrome.

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Kostrim
Tera Contributor
In response to Kostrim

‎12-27-2022 07:33 PM

Is anyone able to answer my last comment: I have have been unable to multi-select. Perhaps an issue with my PDI?

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KrishnaMohan
Giga Sage
In response to Kostrim

‎12-27-2022 09:24 PM - edited ‎12-27-2022 09:41 PM

Hi @Kostrim 

 

Not sure exact reason. Try to deactive/delete  old one and create again. before that clear the pdi instance cache(https://devxxxxx.service-now.com/cache.do).

If this helps, please mark this as correct/helpful.

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