The CreatorCon Call for Content is officially open! Get started here.

multiple choice variables on record producer is not working as expected

Hareesha
Tera Contributor

I have a form and the same form is on portal, I have converted one field to radio button on platform and the same field to multiple choice in record producer. When i create a new request the radio buttons on portal and platform are coming as expected. When i open a request i am getting single circle without any labels. Is this not supported in servicenow?

2 REPLIES 2

Sagar Pagar
Tera Patron

Hi @Hareesha,

 

Hope you have correctly mapped record producer variable with target table fields/columns.

May be if required, you can mapped field values using scripts.

 

Can you share some screenshots for the same?

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar

The world works with ServiceNow

Hi Sagar,

Before record creation:

Hareesha_0-1695731166612.png

 

After record is submitted:

Hareesha_1-1695731211230.png