Multiple trigger rules for On-Call Scheduling

Denise Morriso2
Tera Contributor

Would anyone happen to know how to add multiple assignment groups to a trigger rule for On-Call Scheduling?

We have trigger rules based on the support group of a service offering, but in times of critical and high-priority incidents, additional groups need to be notified.  Any recommendations on how to set this without having to create multiple rules?

1 REPLY 1

Rajat Gupta6
Tera Guru

I think you can't add multiple groups in a single trigger rule. You will need to create multiple trigger rules.