Multiple trigger rules for On-Call Scheduling
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05-12-2025 11:59 AM
Would anyone happen to know how to add multiple assignment groups to a trigger rule for On-Call Scheduling?
We have trigger rules based on the support group of a service offering, but in times of critical and high-priority incidents, additional groups need to be notified. Any recommendations on how to set this without having to create multiple rules?
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05-12-2025 12:10 PM
I think you can't add multiple groups in a single trigger rule. You will need to create multiple trigger rules.