Hi @kh-christelle
Escalating individual complaints isn't going to achieve much. The Engineering Team already knows there's a problem, and what it is. They just need to get on and fix it.
@VJ_Srivastava summed it up well in a recent reply:
From an infrastructure architecture perspective, frequent 502 Bad Gateway errors on a PDI are a direct consequence of operating on shared, ephemeral hardware.
ServiceNow packs thousands of free PDIs onto shared physical nodes. If a "noisy neighbor" on your specific node executes a massive runaway script or triggers a memory leak, it can crash the underlying container. When that happens, the Application Delivery Controller (snow_adc) loses its connection to your specific instance and throws the 502 error.
This inherent instability is exactly why enterprise development pipelines mandate decoupling code from infrastructure.
